Shipping Policy

At Ai-chan Vault, we strive to process and ship your orders quickly and safely.

Processing Time

Orders for in-stock items are typically processed and shipped from our U.S. warehouse within 1 business day after payment is received.

Multiple Warehouse Fulfillment

Some items may be stored in our overseas partner warehouses. In these cases, additional international transit time is required before the item reaches our U.S. fulfillment center.

Total delivery time may vary depending on the item location and shipping route, but most orders are delivered within 30 days.

Pre-Orders

For pre-order items, estimated arrival dates are provided in each product listing. Please review the product description carefully before purchasing.

Pre-order timelines are estimates and may change due to manufacturer schedules, production delays, or international logistics factors.

Special Orders

We are happy to assist customers in sourcing rare or special items upon request. Shipping timelines for special orders are arranged individually and depend on supplier availability and shipping conditions.

Authenticity

All figures and collectibles sold by Ai-chan Vault are guaranteed to be 100% authentic and sourced from official distributors, authorized retailers, or trusted supply partners.

Shipping Methods & Tracking

We use reliable U.S. carriers selected based on package weight, destination, and value. A tracking number will always be provided once your order has shipped.

Packaging Standards

Every item is carefully inspected and securely packaged using protective materials such as bubble wrap and sturdy shipping boxes to help ensure safe delivery. Minor packaging wear may occur during transit and is considered normal within the collectibles industry.