General Store Policies

At Ai-chan Vault, we aim to provide clear, fair, and transparent service to all collectors. Please review the following general policies that apply to all purchases.

Pricing & Inventory

All prices are listed in U.S. Dollars (USD). Product availability, pricing, and promotions may change without prior notice due to supplier updates, market conditions, or inventory adjustments.

We reserve the right to cancel or adjust orders in cases of pricing errors, stock discrepancies, or unexpected supplier issues.

Communication

If you have any questions or special requests, please contact us through our website contact form or email.

The Ai-chan team typically responds within 24–48 business hours (excluding weekends and holidays).

Pre-Orders & Special Orders

Pre-order and custom-request items require additional processing and shipping time. Estimated delivery dates are provided in the product description whenever available.

Please note that pre-orders and special orders may have different cancellation or refund terms depending on supplier policies and production status.

Authenticity Commitment

All items sold by Ai-chan Vault are guaranteed to be 100% authentic and sourced from official distributors, authorized retailers, or trusted supply partners.

We do not sell bootlegs, replicas, or counterfeit products.

Customer Support

Your satisfaction is important to us. If you experience any issue with your order, please contact Ai-chan Vault directly so we can assist and resolve the situation promptly.